In March of this year I qualified for a new cellulating automophone so we went to the Verizon store near our house (on Valentine’s day, no less) and got me a 40 dollar phone and a 30 dollar rebate. Ten bucks for a phone ain’t bad. It’s as cheap as an indiscriminate sex act in the District, and it won’t give you herpes. Plus, you can’t send text messages on a hooker. I mean, I guess you could pay 10 bucks to write, “LOL OMFG ROFLMAO 666 SATAN MURDER HOTDOG” on her ass and then pay another 5 bucks to have her go over to your friend’s house and show your friend her ass, but that’s way too much work, and it only costs 10 cents on my phone.
Anyway, I sent in the rebate the next day and completely forgot about it until I got a postcard in the mail from rebateshq.com that I had “submitted the maximum number of rebate claims per household”. So I called up those fuckers and asked to know what the problem was. So to search for my information they asked for my phone number. I gave it to them, they found my rebate and said they had no idea what the problem was. They said they would resubmit it and I could check the status online in 7 to 10 business days. That was March 22.
April 6
Me: [after calling the same number as last time and having no option to talk to an operator I just mashed buttons until someone answered] Hi, I wanted to talk to someone about my rebate status.
Them: Okay, we’ll look it up. What’s the serial code?
Me: Serial code? All they needed last time was my phone number.
Them: No, we can’t look anything up by phone number.
Me: Oooookaaaaay. Here’s the serial code….
Them: Thanks…. Okay, well there seems to be some sort of problem with your rebate. I’ll submit it. Check online in 7 to 10 business days. -click-
Me: Sons of bitches!
May 23
Me: [more button mashing] Hello. I need you to get me my rebate.
Them: Okay. What’s your address?
Me: What the hell? My address? You don’t need my phone number or serial code or something?
Them: No sir. We can’t look up anything by your phone number, and I have no idea what a serial code is.
Me: Fine, whatever. Here’s my address…
Them: Thank you. Okay. There’s nothing in the system under that address.
Me: Okay. Can you search by my name or something?
Them: Maybe.
Me: Okay, it should be under Bertram Farnswoggle.
Them: Yeah, it’s not in here. Let me transfer you to my manager.
Me: [thinking] Fucking finally.
Them: Okay sir I’d be happy to help you. Phone number please.
Me: I was just told you can’t search by phone number.
Them: Well, you must be mistaken, it’s the only way we can search for anything.
Me: [sigh] …
Them: Thank you. Okay, there seems to be something wrong with your refund, I’ll submit it for processing. Check our website in 7 to 10 days. -click-
Me: Motherfuckers!
June 7
Me: [button mashing] Hi. Can I talk to your manager.
Them: Hold on.
Me: Hi. I want my refund.
Them: Okay. What’s your social security number?
Me: You’ve got to be joking.
Them: No sir, it’s the only way we can look up your refund.
Me: Well, you’ve bungled my refund since February, that was five months ago, there’s no way I’m giving you my social security number. You’ll have to use another way to look up my info.
Them: Well, I guess I could use your phone number.
Me: Okay, fine, whatever…
Them: Well, there’s nothing in here for that account.
Me: What?
Them: Your refund has been deleted because you don’t qualify.
Me: What? How would I not qualify?
Them: Because you applied for the refund twice.
Me: How am I supposed to apply for the refund twice? I had to cut the top off of the box that my phone came in to send it to you. I never got ANY refund. I want the refund I applied for. Now.
Them: Okay, we’ll have to submit this to Special Claims then.
Me: Great. Whatever. Can you transfer me to them?
Them: No.
Me: Why not?
Them: Because we don’t have phone numbers for them. They work somewhere else. It’s all computer generated.
Me: This is insane.
Them: Check our website in 7 to 10 business days for your refund status. -click-
Me: Fuck! Fuck fuck fuck fuck fuck fuck fuck! Shit!
August 21
Me: [button mashing] I want my refund. Now.
Them: Okay, I just need to look up your account. I can use your phone number, address, serial code, or name and zipcode.
Me: [flabbergasted] Uh, okay. Here’s my phone number.
Them: Alright sir, I’m just reviewing your account, hold on one second.
Me: Okay… thanks.
Them: Well, I have no idea what’s going on here. It looks like your account should have been processed in March. I’m going to call Special Claims right now, please hold.
Me: Okay. Thanks!
Them: [a minute later] Okay, Special Claims will process your rebate today. You should get your check in 6 to 8 weeks, I’m sorry for any inconvineince. You can check your status online in 7 to 10 business days…
Me: Wait! Don’t hang up!
Them: I wasn’t going to hang up sir, I wanted to ask you if you had any more questions or if there was anything else I could do.
Me: Um, I think that’s it actually.
Them: Okay. Well, call back and ask for Robin if you have any more trouble.
Me: Thank you!
So today I finally got my rebate check, and I’m going to take it to the bank during my lunch break. I’m almost positive that the check is going to bounce, but there’s a tiny little piece of hope inside of me that has yet to be violated by those fuckers at rebateshq.com, so we’ll see if I finally get my 30 fucking dollars, or if my love of mankind becomes a stinking balck void from which no light can escape.
