The following conversation took place at the customer service desk of a local Target. A woman was returning some books, and a video. I was in line behind her. I offer you this conversation with no commentary.
Woman: I’d like to return this stuff please. (Hands books, video, receipt to Target Drone)
Drone: Okay, no problem. (Starts scanning items, receipt)
Woman: I also want to return some other books.
Drone: Okay. I can take those too.
Woman: I don’t have them with me.
Drone: Oh, well if you need to go get them out of your car, that’s fine. I’ll keep working on these.
Woman: No, I don’t have them. They’re at home.
Drone: … Uh, you can’t return them if they’re at your home.
Woman: Well, I don’t want them and I want to return them.
Drone: Okay. That’s fine, but they need to be here when you return them.
Woman: Why? I have the other things here (she gestures at her items) why can’t you just return the other things I want to return, and I’ll drop them off later.
Drone: Uh, you really can’t do that. You need to have the item with you in order to return it.
Woman: (audible, dramatic sigh. Turns around, rolls eyes, gives me the “Aren’t these Target people retarded?” look, I give her the “You must be fucking bonkers/Stunned silence” look. She misinterprets my look as somehow reaffirming her position. She smiles, turns back to the Drone who is giving me the “Is this bitch crazy or what?” look. I nod.)
Drone: Do you want to go get the items?
Woman: No, I don’t have time for that. I guess (SIGH) I’ll just return these things.
Drone: Okay. (Starts scanning and doing the whole return process thingy)
Woman: (Snatches receipt from register and starts examining it)
Drone: (Looks up, opens his mouth, closes it, shakes head, goes back to work)
Woman: I didn’t buy this.
Drone: The receipt?
Woman: No, this flat toad. I didn’t buy a flat toad.
Drone: Flat toad?
Woman: Yes, I didn’t buy it, and they charged me for it, and I want my money back.
Drone: Ma’am, I’m sorry, but you should have checked the receipt before you left the store. I can give you store credit for these items that you have here.
Woman: Store credit?! You need to give me cash! I paid cash for those things and I want cash!
Drone: I’m sorry, our policy is to give store credit.
Woman: I want cash! I didn’t buy this flat toad! Let me talk to a manager!
Drone: (Silently thanking whoever he worships that he won’t be on his own much longer. Picks up walkie talkie.) Sherry, please come to the front desk.
Woman: (Tries to give me the look again. My expression is set on “You shouldn’t be allowed to breed”.)
Manager: What can I do for you?
Woman: I want to return these things, and I want cash for my items! And I want my money back for this flat toad that I didn’t even buy!
Manager: Okay, let’s see what we can do here. May I see your receipt please?
Woman: (flings receipt at Manager)
Manager: (Calmly picks up receipt off counter) Okay. Which items did you want to return? These here? (Gestures to books and video).
Woman: Yes, and the other books I have at home.
Manager: At home?
Woman: Yes, I don’t have them with me. If you could just refund me my money now, I will drop them off later, or tomorrow.
Manager: We can’t do that. You need to have the items here to return them.
Woman: (SIGH) This is ridiculous! You are the only store that has a policy like this! Every other store I’ve ever been to has let me return things later!
Manager: (Visibly wondering if it’s possible to actually BE that dumb) Well, that’s not our policy.
Woman: Well, can you at least refund my money for this flat toad that I didn’t even buy?!
Manager: (Looks at receipt) I don’t even see “flat toad” on here.
Woman: (Snatches receipt, looks at it, points) Here. Right here.
Manager: (reading) “Tote flat”.
Woman: Yeah. Toad flat. Flat toad. I don’t even know what that is.
Manager: Did you buy a beach bag, or shoulder bag?
Woman: Uh, yeeees (with “no duh you stupid manager” inflection).
Manager: Well, sometimes they call a beach bag a “toTe” (emphasizes second “t”).
Woman: That’s a stupid name for it then. (Looks back at me again for support. I ignore her and give the Manager and Drone the “I’d be happy to kill her for you right now look, but you’ll have to erase the in-store tapes, and I’d want store credit for life” look. They give me the, “It’s a deal” look.)
Manager: What I can do is return the items you have here. We will issue you cash for the items that you have here. Okay?
Woman: Fine, whatever.
(Drone begins to help me)
Woman: I need that cash. I’ve got bills to pay. … You know, I need the money, so I have to return this stuff. (Drone, Manager, and I exchange the “If you needed the money you shouldn’t have spent it on shit you were going to return anyway you stupid bitch” look.)
Manager: Yes, well, we’ve all got bills to pay.
(Drone finishes helping me)
Woman: So can you give me cash for that toad thing now too, and I’ll drop that off later?
Me: (to drone and manager) Good luck.






