ACWF and I have been living in the Stone Age for the past few weeks. Our microwave stopped working sometime around the beginning of February and to ACWF, a person who doesn’t believe that it’s food if you don’t microwave it for at least a few seconds first, this has been quite a serious disruption in lifestyle. She asked me not to tell anyone, so let’s keep it between you and me, internet, but she even microwaves ice to make water. She says microwaved water ice tastes better than water from the tap. She probably has an irradiated urethra because of this quirk, but you can now see why she would mourn the loss of a microwave like many people would mourn the loss of a close family member, or the loss of an especially kinky porno tape.
As soon as the microwave went tits up I called our insurance company. They sent a guy out to fix it, he said the busted part would cost 300 beans and that the insurance company would cover the cost. The insurance company called a few days later and let me know that they’d rather get us a new microwave than shell out the money for the part. That was fine with me so I told them to go right ahead.
Then I heard nothing from the insurance company for 2 weeks. So I called the insurance company and they said that they had placed the order for the microwave through Sears and that Sears would deliver the microwave to my house, and I would have to call the repair guy to install it so it would all still be covered by the insurance. I asked the insurance lady if she knew when the microwave would be delivered, and if not, if she had a number for the contact at Sears. She didn’t know the delivery date, but I didn’t expect her to, because it wasn’t her job. She also didn’t have a contact number, but apparently that’s because they fill huge batch requests with a dedicated website. The best she could give me was the branch name in Sears that handled the batch insurance requests. Sears Commercial.
So I Googled Sears Commercial and finally found a phone number, called them, and this is a close interpretation of the call that followed:
Hi, this is Sears, can I have your phone number please?
Um, it’s 410 555 1234
Okay, I don’t see a listing by that number, can you give me another number?
Well, this was an insurance claim, so the numbers are all probably tied to the insurance company, but since the microwave has to be delivered to my house, can’t you just look up my address?
Okay, what’s the name of the insurance company?
First American Homebuyers.
Okay, I see a bunch of listings for that company, can you tell me the address?
My address, or the address for the company?
The company address please.
Look, I’m not with the company, they’re just handling my insurance claim. Can’t you look up this order by my home address? It seems like since the microwave has to be delivered to me, and since the home insurance company insures my house, my address should be an important piece of information.
Okay, can I have your address?
Yes! It’s 123 Fake Street, Glen Burnie, MD.
Yes, I see it right here, we’re delivering you a microwave tomorrow between 2 and 3.
Tomorrow!? I guess no one needs to be home to sign for the delivery then?
Oh, no sir! Someone ABSOLUTELY has to be home to accept the delivery.
So, we rescheduled the delivery day for today, March 3, and I made sure that they now had my name and phone number in the system. A few days later I realized that I wasn’t given a delivery time, so I called back:
Well, we don’t know the delivery time yet. You’ll get a call before the delivery date letting you know what the delivery time will be.
Okay, do you know when they’ll call me?
They usually call one day before delivery.
One day!? So you have no way of knowing when it would be delivered?
Well, we only make deliveries between 7am and 8pm, so it would be during that time.
So, I resigned myself to being completely uninformed, and waited for the call from Sears. In the meantime, I arranged for Mokie to come over and accept the delivery since he has Fridays off anyway. He said that would be fine, and I told him I’d let him know the delivery window as soon as I knew what it was.
This past Wednesday I got a call from Sears:
Hi, I was just calling with regard to the delivery scheduled for Friday.
Okay, great! Do you know what the delivery time will be?
No, you’ll get an automated call with that information tomorrow.
Ooookaaayy…. so, what can I do for you?
Well, I just wanted to confirm the delivery information.
Seriously. That was the call. I couldn’t believe it. They were double-checking to make sure the address information that they had already been given twice, and now had three times, was correct. I’d spent more time on the phone with these skin-wasting oxygen-hoggers than I’d even like to recollect, and almost every call had amounted to a zero percent satisfaction level with me.
And then Thursday came and went with nary a peep from Sears until SEVEN MOTHERFUCKING THIRTY THIS MORNING WHEN THEY CALLED TO LET ME KNOW THAT THEY WERE TRYING TO DELIVER THE FUCKING MICROWAVE BUT I WASN’T ANSWERING THE FUCKING DOOR BECAUSE I WAS IN THE FUCKING SHOWER.
So I called the delivery guy back when I noticed I had missed a call, and he said he’d turn around and come back and deliver the microwave. He was back a few minutes later, was extremely friendly, and was in and out in under a minute. His efficiency leads me to believe that he had nothing to do with SCUMSHIT DONKEYFUCKING RETARDS who are left in charge of scheduling.
Don’t get me wrong, I’m sure it’s a terribly difficult job to take the same information three times and do absolutely nothing with it, I just think they might have more satisfied customers by employing a radical and difficult system of taking information from customers, putting that information into the system, scheduling a delivery date, and calling the customer to make them aware of that delivery date. I realize that it might take decades to develop the type of technology that can store information, retrieve information, and generate work orders based on that information, and until that time, we’ll be stuck with having to use computers, or at the very least, a FUCKING KITTY-CAT CALENDAR AND GODDAMNED TELEPHONE.
So, Sears, fuck you. Fuck you, and fuck your call center, and fuck your retarded employees, and fuck your fucking stores. You fucking suck. I hate you, and if I ever see you around my neighborhood, I will not hesitate to break all the glassware in my house because I will take such joy in fact that I will soon be stuffing every single shard of it directly into your rectum.